Question 1

What do I do next?

Accepted Answer

Pick up the phone or use the contact form, whichever is most convenient. I’m only too happy to discuss your requirements – especially if it’s your dog’s first time. I am happy for you to view my facilities and have a chat but this MUST be by appointment only.  I respectfully request that customers (new and existing) do not ‘cold call’ during or after working hours.  The safety of the dogs in my care and the privacy of my home life is paramount.

Question 2

Do I need to do anything before visiting?

Accepted Answer

Yes.  Please make sure your dog has been fed, watered and most importantly toileted before grooming.

Question 3

Can I stay with my dog?

Accepted Answer

No. I do not allow you to stay with your dog for insurance purposes.  Please rest assured that I will take great care of your dog whilst in my care.

Question 4

When should I start having my dog groomed?

Accepted Answer

As a puppy at around 12 weeks old or after their full course of vaccinations. We offer a familiarisation service for your puppy at greatly reduced rates. These shorter and gentle sessions will introduce them to the grooming routine and allows a bond to develop between puppy and myself.

Question 5

How long does a groom take?

Accepted Answer

This can vary in two ways, the type of dog and the condition of it’s coat. When you arrive I always assess and give an estimated time to collect your dog.

Question 6

Do you do show clips?

Accepted Answer

No – I am a fully qualified pet groomer.

Question 7

Will my dog be safe?

Accepted Answer

Absolutely. My equipment is hydraulic so the height can be adjusted quickly and easily to reduce the strain on their joints and mine! My tables have harnesses to keep your dog stable and my bathing equipment is gated. I will always ask at the initial consultation if your pooch is dog friendly and I need complete honesty from you so that I can plan accordingly.

Question 8

When should my dog be groomed?

Accepted Answer

Depends on the growth-rate of the coat but most breeds will need trimming at least every 6 weeks. The weather affects a dog’s coat and you may find it grows more quickly in summer months but needs more washing and tidying in the winter due to the extra mud!

Question 9

How can I maintain the coat between grooming?

Accepted Answer

It’s important to brush your dog’s coat regularly as this is the best way to keep the coat from developing matts. There is no hard and fast rule on how often his should be done as this varies both on the breed of dog and also how often they are outside. All dogs will require some level of brushing inbetween professional grooming.  If you are unsure how to brush your dog or what equipment you need just ask!

Question 10

What is matting and how do I prevent it?

Accepted Answer

Matts are clumps of knotted hair that will not comb or brush out. Over a fairly short space of time matting will become very uncomfortable for your dog as they tighten against its skin. They can cause skin irritation as they collect dirt and grease attracting bacteria and parasites. The only solution for severe matts is for the hair to be clipped short. Please bear in mind that working through a matted coat would be extremely uncomfortable for the dog. Therefore in accordance with the Animal Welfare Act 2006 I will not attempt to ‘brush out’ a matted coat. Remember coats grow back incredibly quickly!

Question 11

How do you dry the dogs?

Accepted Answer

Drying is two stage. First, I use a fresh towel to remove the excess water and then I use powerful, temperature controlled blowers which not only remove water from the dog’s top coat, but also from it’s fleecy undercoat which is vital as this is used to keep your dog warm. Please note that I do not use drying cabinets.

Question 12

Do you disinfect after each session?

Accepted Answer

Yes, of course.

Question 13

What happens if you find fleas or ticks on my dog?

Accepted Answer

If you suspect that your dog has fleas you will need to notify me PRIOR to the grooming session as we will need to postpone. If I find fleas on your dog during a grooming session I will contact you to collect your dog.  Please bear in mind that my salon will need to be closed and treated to prevent other dogs from becoming infested.

Question 14

What shampoo products do you use when grooming?

Accepted Answer

If your dog has a skin condition and a prescription shampoo, please provide this for me to use. I use professional products individually suited to your dogs coat. All my shampoos and conditioners leave your dogs coat super shiny and sweet smelling!

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